Helpline

Last Updated on Wednesday, 24 April 2013 11:04

"During the year 2012/2013 there were 8,260 calls to our Information & Support Line. Other calls were also received on top of this figure." Grant Reyland Infornation & Support Line Manager

The Information & Support Line is a member of the Telephone Helpline Association. We provide information for grandparents, families and professionals on contact and residence issues.

• Have you lost or are losing contact with your grandchildren, because of divorce, separation, or other family problems?
• Are you caring for your grandchildren on a full time basis? (Kinship Carer also referred to as Family and Friends Carers)
• Do you have childcare responsibilities for your grandchildren?
• Are you interested in the educational and welfare needs of your grandchildren?

HELPLINE 0845 4349585

• We're there to help you
  
  
• Phone us whatever your problem: View our full service definition document (pdf)
  Our quality commitments to you are that we will:
  •    answer 75% of calls first time
  •    respond to at least 95% of emails within 3 working days
  •    aim to give people options in dealing with their problems, enabling them rather than being directive in how/what actions callers should take – success assessed through feedback survey and ‘mystery shopping’
  
  
• Our unique accredited telephone helpline operates five days a week. At busy times and after hours you can leave your details and we will contact you.

• Confidential support is offered by fully trained staff and volunteers.

• The service operates on: Monday to Friday 10.00am - 4.00pm
  
  
• You can email us on advice@grandparents-association.org.uk

WELFARE BENEFITS 0844 3571033

• For Benefits Advice and information regarding the benefits that you can claim and other possible sources of income please ring:

• Outside of these times please leave a message and contact number for our advisor to call back.
  
  
• The service operates on: Tuesday & Wednesday 10am-12pm, and Thursday  11.00am-1.00pm
  
  
• You can email us on wb@grandparents-association.org.uk

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