Delivery Address:
Please ensure you make the necessary arrangements to receive your order at the specified delivery address, we cannot leave the package in your garden, with your neighbour or other location.
Delivery Date:
We will make every effort to ensure that your order is delivered within 2 to 5 working days maximum provided the products are in stock. However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or separate parts.
Non-Delivery:
If you do not take delivery, we may cancel your order and retain the products. In this event we will refund the price of the product but you will be liable to pay the delivery charge, including any surcharge we may need to pay our courier company.
Problems:
If there is a problem with the delivery of your order or the condition of any product, you must tell us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you do not do this.
How do I Cancel my order?
You may cancel your contract by giving us notice of cancellation within 7 days of the products being delivered. You must tell us that you are cancelling your order by:
going to the contact us page on our website, send us an e-mail asking for a "Cancellation Form". We will then send you this form by e-mail. You will have to complete and return to us as soon as possible.
When you are cancelling your order, please give us the following information:
your order number to help us to track your order
the number and description of the items you are returning
and
the reason for returning the products (eg because the products were the wrong colour or size or faulty)
R.A.N
We will then send you by e-mail a Return Authorisation Number (RAN).
How do I return a product?
You must return the products at your cost to us at the address provided on the invoice sent to you. You may not return the products to our store.
The products must be in their original packaging and in a condition that would enable us to sell those products to someone else as new. Please include your order number and RAN with the products.
Refund We will refund the price of the products less the amount unless the product is defective or we sent you the wrong products, in which case we will also refund your return costs once we have received proof of those from you.
